Shipping

Local Delivery

We are pleased to now offer next day local delivery. Order will be delivered next business day (excludes Saturday, Sunday, and Holidays) within the Anthony Henday loop in Edmonton, AB. Phone number required at checkout for courier.

Shipping

Orders ship via Canada Post from Edmonton, Alberta, Canada typically within 24 hours of receiving your order on business days. Please note during peak times like holidays our turnaround may be a little slower. 

We offer FREE shipping on all Canadian orders over $100 (please note the subtotal must be above $100 before any applicable taxes). Orders within Edmonton may be sent local courier or Canada Post. Orders outside of Edmonton are sent Canada Post. 

We offer $5 flat rate shipping for flat packs (4 items or less). Please note these orders will be sent Canada Post letter mail without tracking. Letter mail delivery may be slower than parcel delivery. 

We have recently switched to a flat rate shipping model to offer our customers cheaper shipping options. Parcels will be send Canada Post expedited parcel with tracking. The rates are as follows:

Alberta - $10

British Columbia, Saskatchewan, Manitoba - $12

Rest of Canada - $16

Please note due to Covid-19 Canada Post is experiencing high demand and delivery times may be delayed. 

Oops, I made a mistake entering my address?

Quick, send us an email at shipping@copperspiceco.com with the subject line URGENT! Hopefully, we will be able to catch the error before it leaves our doors. Please take care when entering your address, as the customer will be responsible for additional shipping charges due to incorrect data entry. 

How can I track my order?

You will receive an email when your order has shipped with tracking information. If you did not receive an email, perhaps your email was submitted incorrectly please reach out to us at shipping@copperspiceco.com. If you create a customer account on our site to place your order you will also be able to access your tracking information there. 

If you selected our $5 flat pack shipping rate, these items are sent Canada Post letter mail without tracking. 

My order has not arrived?

Oh no, send us an email at shipping@copperspiceco.com and we will help you track it down. Be sure to include your full name and order number in your email. 

Do you ship to the USA?

We do not currently ship to the USA, we are hoping to be able to expand across the border in the near future. 

Do you ship internationally?

At this time we only ship to Canada. 

My product arrived damaged?

We are so sorry! We do our best to package our orders with care, but glass, unfortunately, has its faults. Please email us at returns@copperspiceco.com and be sure to include your full name, order number and a photo if possible.